LEGAL
Terms of Service
The rules of the road for using this site and working with us — whether you’re a pharmacy booking coverage or a pharmacist joining our roster. Written to be read, not just filed away.
Effective September 3, 2026 Last updated September 3, 2026 Privacy Policy →
On This Page
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Suspension & termination
These Terms of Service (“Terms”) are a legal agreement between you and Luah On The Go (“Luah On The Go,” “we,” “us,” or “our”), a pharmacist staffing and placement business based in Laurel, Maryland. They govern your use of www.LuahOnTheGo.com (the “Site”), the forms and communications available through it, and the staffing and placement services we provide (together, the “Services”).
By using the Site, submitting a form, requesting coverage, applying to join our pharmacist roster, or otherwise engaging us, you agree to these Terms. If you do not agree, please do not use the Site or the Services.
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Agreement to these Terms
Signed agreements control
If you have signed a separate written services agreement, coverage agreement, placement agreement, or independent contractor agreement with us, that document governs the specific engagement it covers. These Terms apply to your use of the Site and fill any gaps — but where a signed agreement and these Terms conflict, the signed agreement controls.
We may update these Terms from time to time. When we do, we will change the “Last updated” date above and post the revised version here. Material changes take effect when posted, and your continued use of the Site or Services after that means you accept them.
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Who we are and what we do
Luah On The Go is a staffing and placement agency. We connect independent pharmacies with licensed pharmacists for relief and per-diem shifts, recurring part-time coverage, and direct-hire placement. We currently serve pharmacies in Washington, DC, Maryland, and Pennsylvania.
What we are not
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We are not a pharmacy and we do not dispense, compound, sell, or ship medications.
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We do not practice pharmacy and we do not provide medical, clinical, or pharmaceutical advice to patients through the Site or the Services.
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We are not a professional employer organization, licensing board, or insurer, and we do not certify, license, or credential pharmacists — state boards of pharmacy do that. We verify credentials; we do not issue them.
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Nothing on the Site is legal, tax, employment, regulatory, or compliance advice. Pharmacies and pharmacists remain responsible for their own compliance obligations.
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Eligibility and use of the Site
You must be at least 18 years old and able to enter a binding contract to use the Site or the Services. If you are using the Site on behalf of a pharmacy or other organization, you represent that you are authorized to bind that organization to these Terms.
Accurate information
You agree to provide information that is true, current, and complete, and to keep it up to date. This matters more here than on a typical website: coverage decisions, license verification, and shift matching all depend on what you tell us.
Things you agree not to do
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Submit false, misleading, or fraudulent information, or impersonate another person or pharmacy.
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Submit another person’s personal information, license details, or résumé without their permission.
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Use the Site or our forms to send spam, solicitations, malware, or bulk recruiting messages.
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Scrape, crawl, harvest, or bulk-download Site content, or attempt to access accounts, data, or systems you are not authorized to access.
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Interfere with, overload, disrupt, or attempt to reverse engineer the Site or the systems that host it.
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Use the Site or the Services in any way that violates applicable law or any pharmacy, healthcare, privacy, or employment regulation.
We may suspend or terminate access to the Site or the Services, remove submissions, and decline to work with any person or pharmacy, at our discretion.
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Terms for pharmacies (clients)
Coverage requests are requests, not confirmations
Submitting the Request Coverage form or contacting us does not create a booking. A shift is only confirmed when we confirm it to you in writing (email is fine), identifying the pharmacist, date, and hours. Until then, nothing is reserved.
No guarantee of availability
We work hard to respond quickly — often the same day — but pharmacist availability is finite and we cannot guarantee that any particular shift, date, or pharmacist can be filled. Response-time and coverage descriptions on the Site are good-faith targets, not contractual commitments.
What we do before a pharmacist steps behind your counter
For each pharmacist we place, we verify active licensure with the applicable state board and screen the pharmacist’s credentials and experience as described in our engagement materials. We do not, however, guarantee any pharmacist’s clinical judgment, work performance, attendance, or fitness for your specific store, workflow, or software.
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You remain the pharmacy of record. You retain control of and responsibility for your permits, DEA registration, inventory, controlled-substance recordkeeping, dispensing policies, and regulatory compliance.
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You provide a safe, lawful, and adequately staffed work environment, along with system access, training on your workflow, and any equipment or credentials the pharmacist needs.
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You supervise the day-to-day operation of your pharmacy and comply with all applicable federal, state, and local laws, including wage-and-hour, safety, and pharmacy-practice rules that apply to your location.
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You will notify us promptly of any incident, complaint, injury, board inquiry, or dispute involving a placed pharmacist.
Your responsibilities on site
Rates, invoicing, and payment
Rates are quoted privately per engagement and are not published on the Site. Unless your signed agreement or written quote says otherwise: rates are quoted as an hourly bill rate (or a flat placement fee for direct-hire), we invoice after the covered shift or upon placement, invoices are due net 30 days from the invoice date, and overdue balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by Maryland law, plus reasonable collection costs.
Cancellations and no-shows
Cancellation windows and fees are set out in your engagement terms or written confirmation. As a general matter, cancellations made close to the shift start time may be billed in whole or in part, because a pharmacist has already turned down other work to hold the date. If a pharmacist we confirmed does not arrive, tell us immediately and we will work to source replacement coverage; you will not be billed for coverage that was not provided.
No direct hiring or circumvention
For twelve (12) months after a pharmacist last works a shift at your location through us, you agree not to hire, engage, or contract with that pharmacist directly or through another agency without paying our then-current direct-hire placement fee, and not to arrange shifts with that pharmacist outside of us in order to avoid our fees. If you want to bring a pharmacist onto your own payroll, that is a good outcome — just tell us, and we will quote the placement fee.
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Terms for pharmacists (roster & applicants)
Applying does not create employment or a guarantee of work
Submitting an application, being added to our roster, or completing onboarding does not create an employment relationship, guarantee any shifts, or entitle you to any minimum amount of work. Shifts are offered as they become available and are subject to your availability, licensure, and client fit.
Independent contractor status
Unless we have signed a written employment agreement with you, you are engaged as an independent contractor. That means you are responsible for your own federal, state, and local taxes, you are not eligible for employee benefits from us, and you control the professional exercise of your own clinical judgment. You are not our agent and may not bind us to any obligation.
Your representations about licensure and fitness
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You hold an active, unrestricted pharmacist license in each state where you accept shifts, and the license number and state you give us are accurate and current.
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You are not excluded, debarred, or sanctioned from participation in any federal or state healthcare program, and you are not subject to any pending or completed board disciplinary action, license restriction, suspension, or surrender that you have not disclosed to us in writing.
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Your résumé, work history, certifications, and stated experience are truthful and your own.
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You will notify us within three (3) business days if any of the above changes — including any license lapse, restriction, investigation, arrest, or exclusion action. This is an ongoing obligation for as long as you are on our roster.
Professional conduct on assignment
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Show up on time, or give us as much notice as humanly possible if you cannot. Late cancellations put a client pharmacy in a genuinely difficult position.
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Follow the client pharmacy’s policies, procedures, and workflow, and comply with all laws and pharmacy-practice rules applicable at that site.
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Treat all patient information as strictly confidential and handle it only under the client pharmacy’s HIPAA policies — see the patient information section.
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Keep client business information (pricing, systems, staffing, patient volumes) confidential during and after your assignment.
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Maintain any professional liability coverage required by your engagement terms.
No circumvention
For twelve (12) months after your last shift at a client site placed through us, you agree not to accept direct or third-party engagements with that client for the same or similar work in a way designed to bypass us, unless we agree in writing or a placement fee has been paid. If a client offers you a permanent role, tell us — we will help arrange the transition properly.
Documents you send us
When you upload a résumé or other materials, you give us permission to store them, verify their contents, and share relevant portions with client pharmacies considering you for coverage or placement. You keep ownership of your documents. See our Privacy Policy for how we handle them.
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No employment or joint-employer relationship
Nothing in these Terms creates a partnership, joint venture, franchise, agency, or joint-employer relationship between Luah On The Go and any pharmacy, pharmacist, or other party. Each party is independent and responsible for its own personnel, obligations, and compliance.
We are a facilitator: we introduce, verify, schedule, and invoice. The professional services delivered behind the counter are delivered by the pharmacist, at the client pharmacy’s site, under that pharmacy’s permits and policies and the pharmacist’s own professional license.
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Important
Do not send patient information through this Site. Our web forms, email, and chat are not secure channels for protected health information (PHI). Never include patient names, prescription details, dates of birth, insurance identifiers, or any other patient data in a form submission, message, or attachment.
Patient information and HIPAA
Luah On The Go does not seek to receive, and does not intend to receive, PHI through the Site. If PHI is submitted to us anyway, we will delete it or return it where practical, and we will treat it confidentially in the meantime.
Where a placed pharmacist handles PHI in the course of a shift, they do so as part of the client pharmacy’s workforce for HIPAA purposes, under that pharmacy’s privacy and security policies, training, and safeguards. The client pharmacy remains the covered entity and remains responsible for its HIPAA obligations, including any workforce training, access controls, and breach notification. Where a written business associate agreement or workforce-member acknowledgement is required for an engagement, we will sign one.
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Email, phone, and text message consent
When you submit a form or give us your contact details, you agree that we may contact you about your inquiry, your application, coverage requests, shift offers, scheduling, and invoicing by email, phone call, and text (SMS/MMS) at the number and address you provided. These are transactional and service messages, and they are the practical way shift coverage gets arranged — often on short notice.
Professional conduct on assignment
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Message frequency varies with your activity — more when a shift is being arranged, less otherwise.
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Message and data rates may apply. Your mobile carrier’s standard charges are your responsibility, and carriers are not liable for delayed or undelivered messages.
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Reply STOP to any text to opt out of texts, or HELP for help. You can also email us at info@luahonthego.com to change how we contact you.
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Opting out of texts does not opt you out of email or phone contact about an active engagement, and does not withdraw an application — but it may slow down how quickly we can reach you about a shift.
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Consent to receive texts is not a condition of applying, being placed, or receiving coverage.
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Intellectual property
The Site and its contents — text, layout, graphics, logos, the Luah On The Go name and mark, and the arrangement of it all — are owned by Luah On The Go or our licensors and are protected by copyright, trademark, and other laws. You may view, download, and print pages from the Site for your own internal, non-commercial use in evaluating or using our Services.
You may not copy, republish, frame, sell, or use our content, name, or marks to promote another business or service, or in any way that suggests affiliation or endorsement we have not given, without our prior written permission.
Content you submit
You keep ownership of what you send us. By submitting content (a résumé, a coverage request, a message, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and share that content as needed to provide the Services, and to use feedback and suggestions to improve them.
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Third-party services and links
The Site is built and hosted on the Wix platform and uses third-party tools for forms, contact management, analytics, and communications. The Site may also link to third-party websites — state boards of pharmacy, professional associations, and similar resources. We do not control third-party sites or services, we are not responsible for their content, availability, or practices, and a link is not an endorsement. Your use of a third-party site or service is governed by that provider’s own terms and privacy policy.
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Disclaimers
The Site and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.
To the fullest extent permitted by law, Luah On The Go disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.
Without limiting the above, we do not warrant that:
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the Site will be uninterrupted, timely, secure, or error-free;
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any coverage request will be filled, or filled within any particular time;
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any pharmacist will be available, will accept a shift, will arrive, or will perform to any particular standard;
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any applicant will be offered shifts or placed with any pharmacy;
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information on the Site, including service-area, response-time, and process descriptions, is complete, current, or applicable to your situation.
Each pharmacist is an independently licensed professional responsible for their own clinical judgment. Each pharmacy is independently responsible for its own operations and compliance. We are responsible for performing our own staffing and placement work with reasonable care — not for the professional acts or omissions of the pharmacies and pharmacists we introduce.
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Disclaimers
To the fullest extent permitted by law, Luah On The Go and its owners, officers, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost data, or loss of goodwill, arising out of or relating to the Site or the Services — even if we have been advised of the possibility of such damages.
Our total aggregate liability for all claims arising out of or relating to the Site or the Services will not exceed the greater of (a) the total amount you paid us, or we paid you, in the six (6) months immediately preceding the event giving rise to the claim, or (b) five hundred U.S. dollars (US$500).
These limits apply regardless of the legal theory — contract, tort, negligence, strict liability, statute, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.
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Indemnification
You agree to defend, indemnify, and hold harmless Luah On The Go and its owners, officers, employees, contractors, and agents from and against any claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
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your use of the Site or the Services;
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your breach of these Terms or of any signed agreement with us;
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any information you gave us that was false, incomplete, or out of date — including licensure, credential, and work-history information;
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your violation of any law or regulation, or of any third party’s rights;
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for pharmacies: the operation of your pharmacy, your supervision of work performed at your site, and your compliance obligations;
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for pharmacists: your professional acts or omissions, and your independent contractor tax and insurance obligations.
We reserve the right to control the defense of any matter subject to indemnification, at your expense, and you agree to cooperate with that defense.
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Dispute resolution and binding arbitration
Please read carefully
This section affects your legal rights. It requires most disputes with Luah On The Go to be resolved by individual binding arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days — see below.
Professional conduct on assignment
Before starting arbitration or any other proceeding, you agree to give us written notice of the dispute at info@luahonthego.com (or by mail to the address in the contact section) describing the issue and the relief you want, and to allow 30 days for us to try to resolve it informally. We will do the same for you. Most problems get solved here.
Binding individual arbitration
If informal resolution does not work, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its rules then in effect (Commercial Arbitration Rules, or Employment/Workplace Rules where those apply), before a single arbitrator. The arbitration will take place in or near Prince George’s County, Maryland, or by videoconference or on documents only if the parties agree or the arbitrator so orders. The arbitrator may award any relief a court could award to that individual party, and judgment on the award may be entered in any court of competent jurisdiction.
Class action and jury trial waiver
You and Luah On The Go each waive the right to a trial by jury and agree that all claims will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
Exceptions
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Either party may bring an individual claim in small claims court if it qualifies and remains there.
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Either party may seek temporary injunctive relief in court to protect intellectual property, confidential information, or to enforce the non-circumvention provisions, pending arbitration.
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Claims that cannot be arbitrated as a matter of law — for example, workers’ compensation claims and certain claims before a government agency — are excluded, and nothing here prevents you from filing a charge with, or participating in an investigation by, a government agency.
Your 30-day right to opt out
You may opt out of this arbitration and class-waiver section by emailing info@luahonthego.com with the subject line “Arbitration Opt-Out,” including your full name and the email address you used with us, within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms, and it will not affect your relationship with us in any other way. If you opt out, disputes will be resolved in court as set out in the next section.
Time limit
To the extent permitted by law, any claim arising out of or relating to the Site or the Services must be brought within one (1) year after the claim arises, or it is permanently barred.
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Governing law and venue
These Terms and any dispute arising out of them or the Services are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules, and by applicable United States federal law. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration section above.
For any dispute not subject to arbitration — including where you have validly opted out — you and Luah On The Go consent to the exclusive jurisdiction and venue of the state and federal courts located in Maryland, and each party waives any objection to that venue.
The Site is directed to users in the United States, and specifically to pharmacies and pharmacists in our service area. We make no representation that the Site or Services are appropriate or available in other locations.
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Suspension and termination
We may suspend or terminate your access to the Site, remove you from our pharmacist roster, or decline or end a client engagement at any time, with or without notice, including if we believe you have breached these Terms, provided false information, allowed a license to lapse or become restricted, or created risk for a pharmacy, a patient, a pharmacist, or us.
You may stop using the Site at any time, and either party may end an at-will engagement in accordance with any signed agreement. Termination does not affect obligations that have already accrued — including amounts owed for coverage already provided — and the sections on confidentiality, non-circumvention, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.
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Dispute resolution and binding arbitration
Entire agreement
These Terms, together with our Privacy Policy and any signed agreement, are the complete agreement between you and us regarding the Site and the Services, and supersede any prior understandings on that subject.
Severability
If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in full force.
No waiver
Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment
You may not assign or transfer these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, public health emergencies, utility or network failures, labor disruptions, or government action.
Notices
We may send notices to the email address you gave us. You may send notices to us at the email or mailing address in the next section.
Headings
Section headings are for convenience only and do not affect interpretation.
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How to contact us
Questions about these Terms, or need a copy of our standard services agreement? Reach out — a real pharmacist will get back to you.
BUSINESS
Luah On The Go
phone
fax
hours
14502 Greenview Drive, Suite 405, Laurel, MD 20708
Mon–Fri, 8am–6pm ET Sat, 9am–2pm ET
See also our Privacy Policy, which explains what information we collect and how we use it.